Latest Version: 28 January 2019
B. In order to maximise your utility of our Site, our Content, our Site Services, our products, or workshops, our classes, our other services, and respective content thereto, request information from us (whether online or offline, via the telephone, email, exhibitions, road shows or other events), purchase any of our products, sign-up for our membership, register for any of our workshops or classes, take-part in our promotions (online or offline), subscribe and/or receive our Updates, and other related matters, your Personal Data (as defined in clause 1.2 below) has to be provided to us, and we will need to keep and use your Personal Data in order to fulfil the purpose for which you have contacted us, transacted with us for any products or workshops, subscribed to our Updates and/or other services.
1. Types of Data Collected
1.1 When you visit, access or use our Site, Content, Site Services, and/or associated platforms, request for any information, register for any workshops or classes, sign-up for our membership, purchase a product from our Website, sign-up for any of our Updates, email us, call us, or take part in our promotions (offline or online), we collect Personal Data and Anonymised Data.
1.2 “Personal Data” refers to information, whether true or otherwise, with personal identifiers that can be used separately or collectively with other available (or accessible) information to identify an individual, such as name, address, NRIC number, mobile number, email address, birthdate, gender, income range, residency status, bank account details, and credit card details.
1.3 "Anonymised Data" refers to information that is not associated with or linked to your Personal Data and cannot be used to identify individual persons.
2. Collection of Anonymised Data
2.1 When you access our Site, Site Services, Content, Updates (online), your Member Account (as defined in our Online Purchase Terms and Conditions), and/or any of our online advertisements and banners, we collect Anonymised Data about you via the application of generally acceptable web technologies including but not limited to "web beacons", "cookies", "clear GIFs", "widgets", "online evaluations", "surveys", “HTML5”, “dynamic device identifiers”, and third-party web analytics such as "Google analytics" (collectively, “Acceptable Technologies”). This automatic collection of non-personal information includes (without limitation) collection of your IP Address, the web browser software that you used, the type of smart phone or tablet that you may be using, the operating software/platform of your device, your sign-up(s) for any Updates or information via our Website and/or Site Services, your general interest as indicated by the banners or advertisements that you click on, the specific pages of our Website viewed by you, the specific categories or features in our Website accessed by you, the sharing of any information by you via our Website, any third party application used in conjunction with our Website or Site Services, your downloading of our App, and third party websites that you may have visited prior to our Website. Our purpose for the aforesaid collection of information is for us to understand the preference of our visitors and users so as to enhance and facilitate the ease with which you are able to access or use our Website and our Site Services.
2.2 As part of the Anonymised Data that we collect, when you access our Website via your mobile device or tablet, we will also collect information regarding the type of mobile device or tablet that you are utilising so that our Website and/or Site Services can provide you with the version of our Website and/or Site Services best suited for access on your mobile device or tablet.
2.3 If you do not consent to our collection of Anonymised Data, please adjust the settings on your computer, tablet and mobile device to block or disable our use of the Acceptable Technologies. In the event that you choose to access any part of our Site (including our Website) or our Site Services without blocking or disabling or opting out of the Acceptable Technologies, such access by you will constitute your consent to our use of the Acceptable Technologies and our collection of information thereto.
2.4 To better assist you in understanding the generally Accepted Technologies used in our collection of Anonymised Data include:-
2.4.1 “IP Address” refers to a number that is automatically assigned to your computer when you access the Internet. Under certain circumstances, your IP Address remains the same from browser session to browser session. However, in the event that a consumer Internet access provider is utilised, your IP Address will likely vary from session to session. We track IP Addresses solely in conjunction with session cookies to analyse the flow of webpages on our Website.
2.4.2 “Cookies” refer to small pieces of data that a website sends to your computer’s hard drive or mobile device’s internal storage while you are viewing the said website. Our Website utilises both session cookies (they expire the moment your Internet browser is closed) and persistent cookies (they will remain in your computer until you actively take steps to delete them) so as to provide you with a more personalised and interactive experience on our Website. By changing the options on your Internet browser and adjusting the settings in your mobile device (subject to your version of operation system and your device’s features), you can control whether to accept or decline cookies.
2.4.3 “Clear GIFs” refer to clear electronic images that are used to track your opening of webpages on our Website and your pattern of browsing our webpages as well as your access of our Website, for the purpose of allowing us to assess the attractiveness of the content on our Website, and the flow of webpages and layouts that appeal to you. Clear GIFs are also commonly known as "web beacons" and may be included on our Website, and generally works in conjunction with cookies to identify users and user behaviour. Some of our HTML based emails also utilise Clear GIFs in order for us to assess what are the emails we sent that have been opened and acted upon. Clear GIFs collect only limited data, such as a cookie number, the time and date of when a particular webpage, feature or service on our Website is accessed, and a description of the webpage, feature or service on our Website in which the clear GIF resides. Such collected Anonymised Data helps us to determine the effectiveness of the way our webpages, features and services are arranged on our Website, our modes of communications and promotional campaigns.
2.4.4 "Third-party web analytics" refer to services provided by third party service providers for the assessment, analysis, measurement and reporting of the behaviour of visitors to a website in order to assess and improve the effectiveness of the website. One of the most well-known third-party analytics service is "Google Analytics".
2.4.5 “HTML5 local storage” refer to caching services utilizing primarily a cache manifest file, which allows for storage of your preferences offline which will then be updated and synchronized when you go online.
2.4.6 “Dynamic device identifiers” refer to “identifier for advertisers” or “IFA”, which is a random, anonymous number assigned to an end-user of the iPhone or iPad and is temporary, allowing it to be blocked like a cookie. When an end-user views an application or browses the internet, the end-user’s presence generates a call for an advertisement as the publisher’s site that the end-user is viewing will pass the IFA to the ad server and the advertiser is then able to serve the end-user with an advertisement relevant to the topic being viewed. IFA can also be used to identify whether the advertisements resulted in end-users downloading applications or purchasing products that were advertised. The IFA does not identify the end-user personally, it provides an aggregated audience data that advertisers can target with advertisements. IFA can be opted out of via the settings in the end-user’s device (by default, the IFA is enabled), subject to the availability of such options in the version of your operating system and the features of your device.
3. Your Consent to our Collection, Retention and Use of Personal Data
3.1 In order for our Company to provide you with our information via our Site and other channels regarding our Site Services, Content, Updates, promotions, workshops, classes, products and other services, delivering your purchased products to you, updating you on your purchase or payment status, processing your registration for workshops or classes, facilitating in your attendance at our workshops or classes, managing your membership benefits, enabling you to sign up with us online, your receiving our Updates based on your indicated preferred channel, and allowing you to contact us via our Site, email or telephone, you agree and consent to our Company collecting, using and retaining your Personal Data as follows:-
(i) When you use any of our Site Services, access any part of our Site (including but not limited to our Website), register for a Member Account, any workshops, classes, seminars, webinars, exhibitions or other events, make a purchase for any products via our Website, sign-up for membership, register an account, enrol for any services, membership, loyalty programme or Updates, request for any information, services or products from Ions, or participate in promotions (offline and online) that we Ions (or our business partners) provide, we will require your Personal Data in order to keep a record of and provide you with the benefits that accompany your registration, enrolment, purchase of any products, usage of our Website, our Site Services, service engagement, subscription, participation in any workshops, events, loyalty programme and/or promotional campaigns (whether online or offline). Unless you withdraw your registration, subscription or enrolment, cancel your purchase transaction with us (if cancellation is possible with or without penalties), terminate your membership or account with us, terminate any engagement of our Site Services, cancel your subscription for Updates, withdraw from workshops or other events that you have signed up for, cancel your access to our Website, withdraw from our membership programme, loyalty scheme or promotional campaigns (or our relevant promotional campaign ends, as the case may be), we will keep your Personal Data for as long as you remain a member or registered user with our Website, possess a Member Account, access our Site or any of our Content, you contribute to our forum, comment on our blog, you are still a user of any of our Site Services, a participant of any of our workshops, classes or other events, a subscriber to or registrant for our Updates, our membership programme, loyalty scheme and/or promotional campaigns so that we can provide you with the relevant benefits. Accordingly, we will retain your Personal Data for as long as we are of the reasonable opinion that you may still be interested in any of our Site Services, any part of our Site, Content, Updates, any products, new releases, workshops, classes, seminars, events, services, maintaining membership or loyalty status so that our Company can be expeditious in the provision of information, our products, workshops, classes or services whenever you should require information or seek to engage any of our services, use any of our products, attend any of our workshops, request a delivery of any of our products or our assistance. In the event that you notify us that you wish to terminate all access to our Site, Site Services, Content, Updates, workshops, classes, events and products as well as ceasing all communications to and from our Company, ceasing all purchase activities via our Website, attendance of our workshops, and terminating all engagement of our services, we will keep your Personal Data only for as long as is necessary to fulfil legitimate business, legal, accounting and audit purposes, in relation to the Site and our operation of the associated business thereto. Thereafter, we will destroy your Personal Data.
(ii) When you click on any of our Company’s Google ads or other internet based advertisements for more information regarding our Site, our products, our workshops, our classes, our promotions, our Updates, our Content or our other Site Services, we collect the Personal Data that you provide in order to follow up with you pertaining to your interest in the aforegoing.
4. Disclosure of Personal Data
4.1 We may need to disclose your Personal Data to:-
5. Transferring Personal Data out of Singapore
5.1 Pursuant to the purposes and activities as set out in sections 3 and 4 above, it may be necessary for us to transfer your Personal Data out of Singapore. You hereby agree and consent to the aforesaid transfer, on the understanding that the recipients of such Personal Data are also subject to applicable laws or contractual obligations similar to the obligations as set out in the Personal Data Protection Act 2012.
6. Accurate and Complete Personal Data
6.1 In order for us to provide you with access to our Site, our Site Services, our Content, our Updates, your online account, your member benefits, and all their respective associated functions, our products, services, workshops, classes, promotions and to perform the activities as set out in sections 3, 4 and 5 above, you warrant that the Personal Data that you provide to us is accurate, and that all Personal Data as may be relevant for that particular purpose/circumstance has been provided. In the event of any changes or updates to your Personal Data, you undertake to promptly inform us in writing of such changes, failing which we shall not be responsible for any consequences thereto (including but not limited to your non-receipt of communications sent by us, non-completion of any transactions performed via our Website, inability to attend workshops that you have signed up for, and/or your inability to access our Website).
7. Do-Not-Call ("DNC") Provisions and Registries
7.1 We respect your selections in relation to the channels via which you wish to receive our Updates. Therefore, if you have registered your telephone with the Do-Not-Call Registries in relation to telephone calls, text or fax messages, we will not send you any Updates via the channels that you have opted out of by registering with the Do-Not-Call Registries. However, if you have previously consented to our sending you Updates via your telephone number (calls or text messages), we will continue doing so until you withdraw your consent by contacting our Data Protection Officer at [email protected].
8. Withdrawal of Consent
8.2 Should you wish to unsubscribe to our email updates, please click the "unsubscribe" option made available in our emails to you. Please note however that this may result in our being unable to make available to you updates on our products and services, workshops, events, our Company, your benefits under our membership programme, and any ongoing promotions.
9. Access and Correction of Personal Data
9.1 Should you wish to access, update or make corrections to your Personal Data held with us, or if you wish to receive further clarifications on your Personal Data held with us, please email our Data Protection Officer at [email protected].
9.2 There will be no administrative fees or other charges levied for any request to correct or update your Personal Data. However, for all other requests such as accessing your Personal Data held with us, obtaining a record of when you accessed our Site or Site Services, the date of your requests for information, etc., a reasonable administrative fee may be levied depending on your request as time and resources will be spent in accommodating your requests.
9.4 In the event that you are a citizen or resident of the European Union, please refer to section 14 “Citizens of and Residents in Members of the European Union” below for more information.
10.1 Our Site, our Site Services, our Content, our Updates, our products, our workshops, our classes, our events, our promotions and our services are not meant for persons who may be defined as minors under applicable law. As such, if you are below 18, please terminate all access to our Site and Site Services immediately. We reserve the right (but not the obligation) to demand at any time evidence for our review to verify that you are above 18 years of age. In the event that you are under 18 years of age, or we reasonably suspect that you are under 18 years of age and you are unable to prove otherwise, all your purchase transactions, memberships, account registrations, enrolments, promotions, workshop, class or other event registrations with us (if any) shall be immediately terminated without any liability on our part and no refunds of any kind shall be provided to you.
10.2 To clarify, we do not knowingly collect Personal Data from minors, however, through the internet, we are not able to ascertain on our end whether such individuals are minors. It is thus the responsibility of parents or guardians to ensure that their minors do not access our Site, use our Site Services, Updates, make purchases from our Website, enrol for any of our workshops, classes or events, download or access our related applications, email us, or provide us with Personal Data without their parental/guardian's consent. If a parent or guardian becomes aware that his or her minor has accessed our Site or our Site Services or provided us with Personal Data without his/her consent, he or she should contact our Data Protection Officer at [email protected] promptly.
11. Security Measures for Protection of Personal Data
11.1 We ensure that our Website is protected by reasonable security measures afforded by current technology, and that all our data hosts and servers are similarly protected by such security measures, including but not limited to firewalls.
11.2 Your Personal Data is kept securely and protected against unauthorized access and disclosure. We utilise security means such as (without limitation) password protection, encryption, locked and restricted access. We have strict policies in place restricting access to Personal Data to only our authorized personnel on a need-to-know basis.
12. Third Party Sites, and Social Network Sites
12.3 The association of our Site and/or Site Services with the Social Media Sites makes available certain features which when used by you, may result in information being made available from your accounts with the Social Media Sites to our Company. Such information which we collect about you shall constitute public information that is available in the general domain because such information was made publicly available by the Social Media Sites. Should you prefer that we do not collect your information from the Social Media Sites, please (i) do not use the features or links that associates our Site and/or Site Services with the Social Media Sites; and (ii) adjust the settings in your accounts with the Social Media Sites to prevent the sharing of your information with our Website (and other relevant aspects of our Site). Please note that our Company cannot control nor is our Company howsoever responsible for the sharing of your information by the Social Media Sites with third parties.
12.4 One of the features which you may see available on our Site and Site Services in association with the Social Media Sites, is the “like” feature by Facebook, and other similar functions provided by other Social Media Sites. When you “like” any part of our Site or any of our Site Services, our products, our workshops, our seminars, our promotions, our write-ups or any other services, information about our Site or Site Services, our products, workshops, classes, events, promotions, write-ups and/or services will be made known to your network within your Social Media Sites’ accounts via a variety of methods employed by the relevant Social Media Site. Your information may also be made known alongside with our products, workshops, events, promotions or services that you have liked pursuant to the methods/channels made available by Social Media Sites in relation to such features. If you are not agreeable to the aforegoing, please instruct the relevant Social Media Site or adjust your account settings with the Social Media Site. Please note however that we are not obliged to display on any part of our Site, our Updates, our Website or any related webpages (whether on Social Media Sites or otherwise) any of your information, including but not limited to your photo or name, even if you “like” our Website, any part of our Site, our Site Services, our products, our workshops, our promotions, our events or our services. In the event that any of your information, product, workshop, event, promotion or service endorsements (including your liking of our Website, our Site Services, any of our Company’s products, workshops, events, promotions, or third party services or products featured on our Website or Site Services) appear on any part of our Site, our Website or any related webpages (whether on Social Media Sites or otherwise), we shall have the right in our sole discretion to remove such information or product/service endorsements from our Site or any related webpages.
13. Governing Law and Jurisdiction
14. Citizens of and Residents in Members of the European Union
14.2 Our collection, use, processing and retention of Personal Data is as described above. Our legal basis for processing of Personal Data is dependent on the context in which the Personal Data was collected, which will therefore also determine the type of Personal Data collected. Nonetheless, collection and processing of Personal Data is usually only performed where it is necessary for us to provide our products, workshops or services to you, and for us to comply with applicable legal requirements (as further described in Sections 3, 4 and 5 above), where necessary for our legitimate business or legal interests that are not superseded by your rights, and/or where you have consented.
14.3 In the event that your Personal Data has been collected based on our (or a relevant third party’s) legitimate interests, the said legitimate interest is generally for the operation of our Company and the provision of our services, managing our relationship with you such as updating your membership benefits, account status, payment status, purchase status, communicating with you in order to deliver your purchased products and attendance at enrolled workshops/classes, updates to our Site, Site Services, products, workshops, events, promotions offers, and other legitimate business interest such as replying to your requests, sending you Updates, maintaining your online account, communicating with you on effected (or attempted) transaction for product purchase or workshop enrolment, managing your membership, developing our Site, our Site Services, our products, workshops and our services, offering promotions, publicity, or security enhancements, crime prevention and fraud detection. Should we have other legitimate interests, we will where appropriate notify you of them clearly at the relevant time.
14.5 Your Personal Data will be retained and processed securely for as long as there is still ongoing legitimate commercial need for such retention and processing. Examples of legitimate commercial needs would be to allow you to continue accessing our Website, purchasing from our website, enrolment for workshops via our Site, to maintain your account, subscription or membership, providing Updates and other services to you, investigating and defending any potential legal action or claim against us, and as may be required or permitted by applicable laws (including laws pertaining to taxation and keeping of accounting records). As soon as there is no more legitimate business or legal needs for us to retain and process your Personal Data, your Personal Data will be deleted or anonymised (where possible), and in the event that it is not possible (such as storage of Personal Data in backup archives), we will ensure the security of your Personal Data that is being stored, segregate it so that no further processing will be carried out using your Personal Data, and will delete your Personal Data once possible.
14.7 As a citizen of, or resident in, any members of the European Union, you can exercise your following data protection rights at any time by contacting us via the details provided in Clause 14.8:-
In the event that you become aware of changes or inaccuracies in your Personal Data, please notify us promptly for the updating and correction of our records.